Customer Service Workshops
Our Beginning
When Don Blakely was asked to leave one of his Company’s highest performing branches to manage a different location, little did he know he was walking into a hornet’s nest of challenges. Not only was Don in a city he was unfamiliar with, but 60% of the staff had resigned, sales were rapidly decreasing, and he inherited an irate customer base; frustrated with depleted service levels. Don quickly assembled a team of eager, but very inexperienced Customer Service Representatives. In order to expedite his new team’s progress, Don developed an extremely powerful training program that focused on exceeding customer expectations, consistent service, and shared values. The results were not only astounding; they were immediate. Don’s branch went from one of the worst in the company to being ranked 1st or 2nd in almost every key performance indicator; including profitability, increased sales, and employee retention.
Our Training
Don’s seminar is a time tested program that has consistently delivered impressive results. It is a common sense approach to superior customer service; emphasizing the benefits of investing in “Me Inc” and the power of “Us Inc”.
Typically completed on a Saturday morning (or a condensed after-hours version), Don spends four intense hours with your team covering:
- Getting back to basics
- Investing in "Me Inc"
- Embracing change
- Synergy in the workplace
- Recognizing our impact on the customer's experience
- Customer/client/patient empathy
- Conflict management
- Dealing with difficult customers
- Exceeding expectations
- Being positive and professional
- Developing a reputation
- Getting the order
- The importance of values
- Committing to excellence
The system Don introduces to your team is not only simple and easy to follow, it will energize each member as they begin to master the techniques and see immediate results. Your team will become a recognized force within your industry.
Our Pricing and Support
- All seminars are presented on-site or at a location of your choice
- Flexible and convenient scheduling
- Don Blakely personally presents each seminar
- Not a trained associate
- Our pricing includes all materials and equipment
- Guaranteed discount provided for referrals*
- Multiple branch discounts
- No travel expenses within 100 kms of the Greater Toronto Area
- Including locations in the USA
- Upfront meeting with Management to discuss goals and objectives
- All team members are encouraged to participate
- I.E.: Warehouse Workers, TSR’s, Management
- An abbreviated presentation is provided for new hires
- Post meeting with Management to review seminar
- Discuss suggestions and participation
- Provide recommendations for improvements
- Don personally follows up after every presentation
