Client Testimonials
Proven Results
Industrial Distributor in Kitchener, Ontario Canada
- Consistently exceeded monthly budgets by 20-30%
- Employee retention was greatly improved
- Awarded "Top Indirect Supplier" for Toyota (TMMC)
- Don was a guest speaker at the awards dinner
- Became one of the top ranked locations in Canada
Industrial Distributor in Guelph, Ontario Canada
- Branch was a new start-up location
- Area had over 20 known competitors
- Annual sales of $0 to almost $5 million in three years
- First two annual budgets exceeded by over 40%
- Awarded a supplier agreement with areas largest employer
What Are Others Saying?
"Don’s approach is one that makes each and every person in your organization accountable, and quickly identifies those individuals that may become barriers to your customer service vision"
Ron Dahl; President, Muskoka Ontario
“Don’s approach is one that makes it personal, “all-about-you”. This helps everyone, from manager to labourer, identify with the learning material presented”
Michelle Turner; Corporate Administrator, Toronto Ontario
"Don is a highly skilled, knowledgeable, and professional consultant who is able to coach, consult, and facilitate discussions involving complex and challenging issues in the workplace. In addition to Don’s change management and customer experience expertise, he is able to make the participants feel comfortable and readily engages them in discussions to support the company’s goals towards success"
Jane Paterson; National Coordinator, Mississauga Ontario
"Don's approach is simple, effective, and a proven plan that drives customer service excellence"
Steve O'Reilly; Branch Manager, Guelph Ontario
"Don's common sense approach to customer service is easy, straightforward, and effective"
Jami Stafford; Customer Service Representative , Cambridge Ontario
"Don’s training is simple yet effective, we experienced an immediate impact. I would highly recommend this seminar"
Andrea Jackson; Customer Service Representative , Waterloo Ontario